@php($appt = $appointment)
<p>Hi Agent,</p>
<p>Your client has confirmed the appointment:</p>
<ul>
  <li><strong>Title:</strong> {{ $appt->title }}</li>
  <li><strong>When:</strong> {{ $appt->starts_at->format('M d, Y g:i A') }}
    @if($appt->ends_at) - {{ $appt->ends_at->format('g:i A') }} @endif</li>
  <li><strong>Location:</strong> {{ $appt->location ?: 'TBD' }}</li>
</ul>
<p>Thanks!</p>